Privacy Policy

Effective Date: April 21, 2026
Last Updated: April 21, 2026

Atomware operates a public website at atomware.co.za and a restricted hosted application environment at app.atomware.online.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our public website, contact us, or use our hosted application environment.

1. Who We Are

Atomware provides business services promoted through atomware.co.za and operates a hosted software environment at app.atomware.online for authorized internal business use.

The public website is used to describe our services, provide contact information, and support inquiries. The hosted application is a restricted environment used to manage internal operations, workflow, records, communications, files, reporting, and connected platform activity.

For privacy-related questions, contact: legal@atomware.online

2. Scope of This Policy

This Privacy Policy applies to:

• visitors to atomware.co.za
• individuals who contact us through forms, email, or other website channels
• authorized internal users of app.atomware.online
• information processed through connected third-party services used within the hosted application

3. Information We Collect

We may collect the following categories of information.

Website Information

• contact form submissions
• name, email address, phone number, company details, and message contents
• browser type, device type, IP address, and technical usage information
• cookie or analytics-related data where applicable

Application Account Information

• name
• business email address
• user role and internal permissions
• account identifiers
• login-related metadata

Business Operations Data

• tasks, notes, comments, and internal workflow records
• files, attachments, documents, and uploads
• internal communications and related records
• CRM contacts, activity notes, and business pipeline data
• time tracking entries and operational reporting data
• social media drafts, scheduled posts, connected page information, and publishing records

Connected Platform Data

• page IDs, account names, and publishing metadata from connected services
• encrypted OAuth access tokens and related authorization data
• connection health, sync status, and API response information

System and Security Data

• audit logs
• user activity logs
• timestamps of actions taken in the application
• error logs, debugging logs, and security-related technical data

4. How We Use Information

• operate and maintain atomware.co.za
• respond to inquiries and service requests
• provide, manage, and secure the hosted application environment
• authenticate users and manage internal access permissions
• store and process business records and workflow data
• support collaboration, operations, and reporting
• connect and publish to authorized third-party services on behalf of the business
• troubleshoot, audit, monitor, and improve system performance
• enforce security, policy compliance, and legal obligations

5. Internal Use of the Hosted App

The hosted application at app.atomware.online is not a public consumer platform. It is intended only for authorized internal users, including approved employees, contractors, and representatives using it for legitimate business purposes.

6. Legal Bases for Processing

Where applicable, we process information based on legitimate business interests, performance of a contract or requested service, legal compliance obligations, consent where required, and internal administrative and operational necessity.

7. Cookies and Analytics

Our public website may use cookies or similar technologies to support website functionality, security, analytics, and performance.

8. Social Media and Third-Party Integrations

The hosted application may connect to third-party platforms such as Facebook, Instagram, and other supported services.

• we may store identifiers and access tokens needed to maintain the integration
• access tokens may be stored in encrypted form
• we may transmit content, metadata, and publishing instructions to the connected platform
• use of those third-party services remains subject to their own policies and terms

9. How We Share Information

We do not sell personal information.

We may share information only with authorized personnel, service providers acting on our behalf, integrated third-party platforms when authorized actions are performed, and where required by law or legal process.

10. Data Retention

We retain information for as long as reasonably necessary for business operations, service delivery, security and audit logging, dispute resolution, legal compliance, and backup and recovery requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information, including access restrictions, role-based controls, encrypted transport where configured, encrypted storage of supported secrets and tokens, and administrative oversight.

12. International Transfers

Information may be processed or stored in jurisdictions other than your own depending on hosting providers, infrastructure, and integrated services.

13. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or portability. Requests may be submitted to legal@atomware.online.

14. Children’s Privacy

Our website and hosted application are not directed to children and are not intended for use by minors as a consumer service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted unless stated otherwise.

16. Contact

For privacy questions or requests, contact: legal@atomware.online

Website: https://atomware.co.za
Hosted application: https://app.atomware.online